Speedport pro plus and speed home wifi connection failure.
2 days ago
Hi,
I'm facing repeated problems with Telekom Mesh network. All of a sudden, the speed home wifi does not connect to the speed port pro plus. The black mesh repeater just blinks red. From the forum, it is clear that many customers faced this problem, but the solution is not clear. I see that most of those problems were reported in 2022/2023, but it was working well for me at that time. In one of the posts, i see that this will be reported to product manager (in 2023), but i dont see any solid solution. I've tried pretty much all trouble shooting hints - checked the firmware, factory reset the devices, plugged them off and restarted, tried to connect using LAN cable, but no luck . Speed port pro plus emits WIFI but the mesh devices just dont work with it. I also purchased a new mesh device to check if problem was with the old ones (not that old, hardly 9 months ), but no, the new one also blinks red. My office room is in the first floor and this wifi problem is a big headache. What can be done to solve this ?
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2 days ago
I've tried pretty much all trouble shooting hints - checked the firmware, factory reset the devices, plugged them off and restarted, tried to connect using LAN cable, but no luck
Hi,
I'm facing repeated problems with Telekom Mesh network. All of a sudden, the speed home wifi does not connect to the speed port pro plus. The black mesh repeater just blinks red. From the forum, it is clear that many customers faced this problem, but the solution is not clear. I see that most of those problems were reported in 2022/2023, but it was working well for me at that time. In one of the posts, i see that this will be reported to product manager (in 2023), but i dont see any solid solution. I've tried pretty much all trouble shooting hints - checked the firmware, factory reset the devices, plugged them off and restarted, tried to connect using LAN cable, but no luck . Speed port pro plus emits WIFI but the mesh devices just dont work with it. I also purchased a new mesh device to check if problem was with the old ones (not that old, hardly 9 months ), but no, the new one also blinks red. My office room is in the first floor and this wifi problem is a big headache. What can be done to solve this ?
If I remember correctly, a LAN connection requires that a WIFI connection is established first. so the steps would be:
If it can't be made to work this way, I'd probably also try a factory reset of the router (even if that's a pain to do).
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2 days ago
Hello @VivekR,
I'm sorry to read that your Speed Home WiFis don't work properly with your router. Have you already followed the advice of @lejupp ?
Kind regards
Malte
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1 day ago
Hello,
what happens if you reset the speed home mesh device and connect it in the same room like the speedport pro plus location? does it work then? if no (still red), you should get a new router (if you dont need the pro for LTE , please switch to the speedport smart 4) or get it exchanged by telekom (1:1 faulty exchange).
if it works in the same room, there might be problems with the wifi connection from router to speed home mesh device (in your office location). if it happened to work flawlessly until now, there might be some other devices in your location or neighborhood wifis devices that might disturb the connection now.
for finding these kind of problems and resolving them, you can order a telekom technician for it (the product's name is "Fehlerbehebung Heimnetz", costs arounds 135€)
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