Hi,

 

I am a new customer of Telekom since 31st May 2019.

Even after setting up the router after reading the manual, wifi does not work.

On 01-6-2019, I have filed a complaint.Customer service guys told me that on 03-6-2019, they would send a service guy to check

the DSL Connection on my street.

 

On 03-6-2019, I have received a message from Telekom saying that, my complaint has been addressed and now the problem should be solved.So, I tried to restart my router 3-4 times but still cannot connect to my internet.

My ticket-ID is xxx(Sorry, I do not know if I can share my ticket ID here, but I am helpless).

 

Please suggest some way to connect wifi through the router.I still cannot see the green light near the Status  button.

I tried contacting customer service since evening but was n't successful.

 

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Hinweis: Ticket-ID removed / Ticket-ID entfernt