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Speedport Smart not arrived yet

vor 19 Stunden

I submitted a request to rent a Speedport Smart device on July 09. However, until today (July 21), I haven't not received the device yet eventhough the order status became 'complete' a week ago. I tried to contact customer service but unfortunately they don't speak English. I would like to ask

  • If there is any way for me to check the delivery status
  • And if I have to pay for the rental fee considering that I haven't received the device

Thank you very much.

19

0

1

    • vor 18 Stunden

      Hello @trangnguyen,

       

      thank you for the nice call. 😊

       

      Let me know if you were able to pick up the device from the DHL facility.

       

      Kind regards

      Belana

      0

      0

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