Telekom Wifi Contract
vor 3 Tagen
I started a new internet contract through Check24 on 22 April 2026 for my shared flat. The contract duration is 24 months.
I am sharing the apartment with four roommates, and all of us will be moving out because of ongoing issues with the flat. Since we will be living in different locations, I would like to request cancellation of the contract or guidance on how this situation can be handled.
For the past 2–3 months, I have been trying to access my contract through the Telekom website and the Telekom app, but no contract details are visible when I log in. I also noticed that no invoices have been issued since the activation date and no payments have been debited from my bank account.
I have contacted customer service multiple times and arranged callback requests, but the support was only available in German. I am new to Germany and still learning the language, which makes it difficult for me to explain the issue properly. I have also sent several emails earlier but have not received any response.
I do have my customer number and can provide it if needed.
Could you please check my contract status and let me know:
- why the contract is not visible in my Telekom account,
- why no invoices or payment debits have been generated since activation, and
- how I can proceed with the cancellation due to moving out of the apartment.
I would appreciate your assistance and a response in English if possible.
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vor 2 Tagen
Hello @OmkarZ
To ensure the team can assist you, you need to complete your profile.
Click on your avatar in the top right corner, then go to Settings:
1. Enter your phone number.
2. Enter your customer number.
3. In the "Additional Information" field, indicate the best time to reach you by phone. The team is active here daily from 7 a.m. to 11 p.m.
For the call, please also have your customer number and the last 6 digits of your IBAN ready for verification purposes.
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vor 2 Tagen
Done updating profile
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vor 2 Tagen
Done updating profile.
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vor 2 Tagen
Done updating profile.
@Wiebke S.
Uneingeloggter Nutzer
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vor 2 Tagen
@OmkarZ We can certainly get this resolved. Please add a callback number and your customer number to your profile information, and then let me know here once you've done so.
Kind Regards Wiebke
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vor 2 Tagen
@Wiebke S.
Profil ist befüllt
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vor 2 Tagen
@OmkarZ I have never seen a WiFi-Contract before. Or do you refer to a landline /fiber internet / phone-contract, where your (private) router provides wireless ( WiFi) connectivity?
Using correct terminology is important: if you claim your WiFi-Connection not working they might replace your router rather than checking your line for problems !
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vor 2 Tagen
@wolliballa
@OmkarZ I have never seen a WiFi-Contract before. Or do you refer to a landline /fiber internet / phone-contract, where your (private) router provides wireless ( WiFi) connectivity?
Using correct terminology is important: if you claim your WiFi-Connection not working they might replace your router rather than checking your line for problems !
Das ist ja hier jetzt irrelevant.
Im Eingangspost wurde ja erklärt, dass der TE auszieht und irgendwie aus dem Vertrag raus möchte.
Kein DSL oder WLAN Problem 😉
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vor 2 Tagen
@Marcel2605 HIER mag das sein (obwohl der TE von WiFi-Contract schreibt). Aber allgemein.....
von
vor 2 Tagen
It says internet contract. I have DSL connection as Telekom does not serve fibre in my building. I just want a portal where I can see my contract details.
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Uneingeloggter Nutzer
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vor 2 Tagen
@OmkarZ Thank you for the call.
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vor 2 Tagen
Please send me email via invoice too.
@Wiebke S.
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vor 2 Tagen
Please send me invoice via email too
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vor einem Tag
Hello @OmkarZ,
which bills would like. Can you name me the months you need?
Kind regards
Belana
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