Unfortunately, the team cannot do anything in this case. There is no right of withdrawal for contracts concluded in the store. Please contact the store to see if they will make an exception as a gesture of goodwill.

As stated in my post, I have been to the store multiple times and all I got in response was derogatory remarks. Telekom being the largest network provider in germany cannot provide me a proper solution. Perhaps should I consider contacting the "Verbrauchzentrale" ?

This problem is "not solved" and yet people are marking it as "SOLVED". very Unreal

I am sorry for your experiences which should not be that way. Anyways, I am wondering about your concerns you have at this time. Once fiber is set up you’ve the option to make an upgrade despite the contract term of your recent connection. Please note as well that fiber connections are only available with a minimum term of two years, beginning at the time of setup. Further please keep in mind that in case you move somewhere else you have the right to cancel the contract if the same connection cannot provided at your new residence. Though it looks like you’re locked up at the moment in a two years’ contract you still have flexibility if certain circumstances are changing.

Hi @twnkle,

firstly I need to say, that @Marcel2605 is right. In cases like this there is no 2-week right of withdrawal. Formally contesting the contract according to certain laws concerning fraud would be a different legal matter, which cannot be handled here in the forum.

Anyway, maybe everything is not quite as dark as it seems. Because normally, if you order a fiber contract which still needs to be physically built, the intermediate DSL contract gets cancelled as soon as the fiber contract starts. This is the case if both contracts are connected to the same customer number.

This raises the question why the contract was meant to be flexible, because as soon as the fiber connection is established, a new fiber contract (normally with a 24-month minimum term too) will start anyway. And the DSL contract will be replaced by the fiber contract, so an intermediate contract would get cancelled. On the other hand, a contract with another provider would just be an additional contract.

But of course, you are free to seek independent advice from the Verbraucherzentrale, too.

Sincerely,

Johannes P.

@Johannes P. 

I did not say that @Marcel2605 was wrong in his answer. I was pointing him that certain FRAUD had happened. He mentioned that contacting the store might make an exception out of GOODWILL. To which I said All i got in response was derogatory remarks.

To your response:

Firstly Thanks for elaborating your answer.  

I went to the shop to order a fiber contract. But Clearly I ended up with a VDSL Magenta Zuhause L mit magenta TV inlcusiv. Is this a flexible contract?(because in the contract it says 24 months). Does this contract act as an intermediate contract and gets cancelled after the network is physically built?

Even once the network is physically built, I did not want to pay extra for Magenta TV which was added as an extra?

Hello,

You will need to clarify this matter directly with the Telekom shop where you ordered the connection. For contracts concluded in a physical store, there is generally no statutory right of withdrawal, so any solution would have to be handled as a matter of goodwill (Kulanz) by the shop.

I'm sorry, but we are unable to resolve this directly here.

 @*Paz Vizsla* , Could you kindly provide me a context of how I can explain it to the store when the employee is not even allowing me to talk to the store manager? How can someone initiate a GOODWILL talk if they are not given a chance?

One thing need to say after all: What happened to @twnkle is somehow common practice. The target ist always to sell whatever brings most money to the company, matters not if the customer is in need for that or not. This happens at the doorstep, in the shop or on the phone. The consultation is often not based on the needs of the customer. By law the customer signed his order and it is valid but by moral this kind of business has an off-taste.

Eines muss man aber nach allem festhalten: Was @twnkle passiert ist hört man immer wieder. Das Ziel ist immer das zu verkaufen was dem Unternehmen am meisten Geld einbringt, da ist es egal ob der Kunde es braucht oder nicht. Das passiert an der Haustüre, im Geschäft oder am Telefon. Die Beratung ist oft nicht darauf ausgerichtet was der Kunde für einen Bedarf. Nach dem Gesetz hat der Kunde den Auftrag unterschrieben und er ist gültig aber moralisch hat diese Art von Akquise durchaus einen faden Beigeschmack.