@Julijana27 Wenn du weist das der Schnellstart so bearbeitet wird warum machst du es denn nicht? Ruf die 0800 3302202 an und lass die SIM freischalten. Behalte Ausweisdaten und IBAN bereit.

Schon gemached, 7 Mal in den letzten 2 Wochen... 😏

@Julijana27 Es hilft ungemein wenn wir wissen welchem Helferlein du antwortest. Dafür kannst du mit dem @ Personen aus dem Thread auswählen auf die du dich beziehst. Du kannst aber auch zietieren mit "

@Julijana27 Was sagt denn dein Arbeitgeber dazu? Er muss dir doch auch die Arbeit im Büro ermöglichen oder für eine Back Up Lösung sorgen.

Julijana27

Ich empfehle Ihnen, das nächste Mal eine Frage zu überspringen, wenn Sie nicht über die entsprechende Erfahrung verfügen

Ich empfehle Ihnen freundlichst, ganz genau zu überlegen was sie hier wem vorwerfen, ansonsten ist hier ganz schnell Ende.

@Julijana27 

 Auch von mir ein freundliches Hallo!

Sie wissen schon das das hier ein Kundenfourm ist ? Wir sind auch nur Kunden die versuchen anderen zu helfen!

Viele Grüsse  Nobsi1

Dear @Christina P.

Yes, everything is connected properly. Two employees of Telekom were in my home 2 days ago, they were supposed to make the connection as arranged but it didnt happened because the managment from our building didnt show up and they were not able to make a hole in the wall in order to get out a cable. However, they confirmed that the problem is the sim card. They were very kind and spend 2 hours calling in the hotline services themselves, even contacted their management and promised that the card will be active by the end of the day but that didnt happened unfortunately. 

The problem is only the not active SIM card. 

The device is functional, there is visable WIFI connection for the same but there is no acces because of the unactivated SIM card.

As I already said, I activated it throught the Hotline 7 times in total. The last employee who made me the activation checked each of them and he found the mistakes in all of them. Two of them were with wrong ID infos (yes, I dont speak Good german, but I can spell and when I say Z als Zebra it can not be inserted '2' instead of 'Z'), one was with wrong nationality, in other I was a male instead of female and so on...

By nationality I am Macedonian. I have Macedonian passport and a 5 years valid German Aufenthaltskarte. Nobody was able to tell me 100% what should I use for activation and they were only trying and guessing. So 2 of my activations are with my MK passport, and 5 with the German residence permit.

However, the last and very disturbing attempt was when I was told that my sim card can not be activated because:  'Ihre bonität ist nicht genug'...

That was a decision made by my country of orgin. Nothing more, nothing less. If you as a company are not sure about the credability of somebody, you can always ask for schufa infos, or employment agreement, bank statment... Whatever. And than you decide who have and who doesn't have credability.

Nevertheless, why I was able to make a contract at a first place if my credability is low? Why did I recieve the device?

I will be very thankful if you are willing to take the time and send the issue to the right place. Not for complain, but for solution. 

Thanks for the response. 

Wishing you a wonderful weekend and holiday.

Stay happy and safe.

Regards, 

Julijana

Hello @Julijana27,

it's a bit difficult to call on a Saturday night without notice. So, when may I call you?
The reason for the call is that we need the phone number of the Schnellstart, or the card number, to take a closer look.

Sincerely,

Johannes P.

@Johannes P.

You can call me anytime and any day between 10:00 and 23:00.

Hope to hear from you soon 😊

@Inga Kristina J.

Dear Mrs Kristina,

Some of the comments from the users were very disturbing. This is a community blog and the purpose us to help each other. If someone can not help, than they need to skip the issue. 

In the attachments above you can see just a very tiny small part of my conversations with your colleagues. I am not overreacting when I say that I am spending on phone 2+ hours a day with your company. Have already send 3 emails regarding the issue and hoping that somebody will take a close look at it and call me. Your colleagues from the technical department were in my house yesterday. From 09:30 until 12:30 and they didnt solved the problem as well. I was afterward at the Telecom store as well. They confirmed that my sim card is already active, I went home, guess what? It is still not.

So, I am deeply sorry if my post offended any of you, employess or users, but my issue is still no resolved and I can not call that professionalism. 

You have recorded all the 100 calls from me and in all of them I was VERY polite and patient. That lead me to no results unfortunately. 

So, I do have a very good reason to be frustrated and angry. That feelings at the moment of writing mixed with my not so good German knowledge lead some people mocking and missunderstanding me. 

I will re-edit my post with the real issue on a language well known to me, and will be hoping that you will really not forget it. 

Thank you for your time and effort.