Solved

Umzug in eine neue Wohnung keine Terminbestätigung

4 years ago

Hello,
I moved into a new apartment and wanted to use my telecom internet. Processed online and received order number: [editiert]
When completing the order, the expected date was set for Saturday, June 5th, 2121 at 3:30 pm
It was also stated that this will be confirmed, but I haven't received any emails or other communications since then. Could you check the status, please? I am planning a trip on Sunday.

P.S. my German is not that good so if you have to call me English would be great 

Thanks in advance

 

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[Beitrag aus Datenschutzgründen editiert von @Peuki]

 

 Achtung: Keine personenbezogenen Daten posten, also z.B. Ihre Rufnummer, Anschrift, E-Mail-Adresse oder Kundennummer.


 Für erforderliche Kontaktaufnahmen können hier die Kundendaten hinterlegt werden: Meine Einstellungen : Profil : Kundendaten (Wichtig: Diese Daten sind nicht öffentlich sichtbar. Nur der Nutzer selber und die Mitarbeiter des Telekom hilft Teams können diese Daten sehen.)

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    • Accepted Solution

      accepted by

      4 years ago

      Hello @sinisa.milojevic

      I had a look in our system and cloud see that you already did a new order on 16th of June 2021 and already got a confirmation with the date of the transfer.
      Is there still anything I can do for you?

      Regards
      Karsten L.

      0