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Unstable glasfaser connection

2 years ago

Hallo,

Over the past couple weeks I have had multiple notifications from my FRITZbox that my internet has been off for more than one hour. When the internet is connected, there will be random periods where the internet will stop for a short period of time then come back. I work from home and need a stable internet connection to do zoom and teams calls.

Is there something to do to fix this?

Herr Dinkelman

403

2 years ago
Hello @Baldy201

Which Fritzbox is that?

You definitely have fiber optics? Or is it about VDSL?

You can set up a fault here: https://www.telekom.de/hilfe/hilfe-bei-stoerungen
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2 years ago
Definitely fiber optics. It is a Fritzbox 5590.
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2 years ago
@Baldy201 schrieb:
there will be random periods where the internet will stop for a short period of time then come back.

Sounds more like DSL sync losses. Could you please log in to your Fritzbox via http://fritz.box and post a screenshot of your overview page? You might also want to check the router log for more details.

Best wishes,

Thomas
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2 years ago
Hi there @Baldy201,

I'm guessing you meant a "Knick" ;D but it'd be funny if the line had a kink.

Nonetheless, yes, I agree, you will need a new appointment with a technician. I'll call you tomorrow evening around 8 p.m.

Does that work for you?

Kind regards

Christian H.
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2 years ago
haha. Yes, a knick in the line.

Tomorrow at 8pm works for me. Thank you.

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2 years ago
Hi there @Baldy201,

as previously discussed over the phone, one of our technician will take care of the stated Matter on thursday. Please let us know, how things went.

I am more than happy to get back to you and assist you with any further inquiries.

Kind regards,

Christian H.
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