URGENT - No appointment received even after 1 month since the order is placed

11 months ago

Hi,

I need urgent support with my order.

I have placed order for MagentaZuhause M via online and my order no is xxxxxx-PSM-xxxxxx.

I see the status as building has connection only.

I have tried to reach customercare several times over last 2 weeks and they keep saying you will receive email with appointment dates.

But unfortunately I have not received any email so far.

 

As it is already a month and nothing happened with my order, I need ASAP appointment and connection enabled.

As I already moved to my new apartment and staying without internet for weeks already, I have a lot of trouble in doing work from home and it is affecting my job as well.

 

I kindly request an urgent support on my order immediately.

As I can only speak English, you can please support me here.

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Hello!

I urgently need assistance with my order.

I placed an order for MagentaZuhause M online and my order number is xxxxxx-PSM-xxxxxx.

I see the status as building only has connection.

I have tried to reach customer care several times in the last 2 weeks and they always say you will receive an email with appointments.

But unfortunately I haven't received an email yet.

 

Since it's been a month and nothing has happened with my order, I need an appointment and an activated connection as soon as possible.

Since I've already moved into my new apartment and have been without internet for weeks, I'm having a lot of trouble working from home and that's affecting my job too.

 

I ask for urgent assistance with my order as soon as possible.

 

 

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Order number removed for data protection reasons --- Timur from the Telekom hilft Team

193

14

  • 11 months ago

    Good evening!

     

    Have you booked through Telekom directly? The order number does not look like the format usually used by Telekom. Have you received a "Eingangsbestätigung" or "Auftragsbestätigung" by Telekom?

     

    What exactly do you mean by "building only has connection"?

     

    (PS: I have asked the team to remove personal data from your post)

    2

    Answer

    from

    11 months ago

    ak123

    The order number does not look like the format usually used by Telekom.

    The order number does not look like the format usually used by Telekom.
    ak123
    The order number does not look like the format usually used by Telekom.

    PSM ist eine Glasfaserbestellung.

    Answer

    from

    11 months ago

    Hi,

    Good evening. Thanks for your response.

    Yes, I booked it from Telekom site directly.

    I recieved email with Bestätigung Ihrer Glasfaser-Bestellung and letter with Auftragsnummer detail.

    In my 1st email, i have linl to check the status of the order and there i find it like below

    BhavanaCheemalamudi_0-1716233862408.png

     

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  • 11 months ago

    Bhavana Cheemalamudi

    I need an appointment and an activated connection as soon as possible.

    I need an appointment and an activated connection as soon as possible.
    Bhavana Cheemalamudi
    I need an appointment and an activated connection as soon as possible.

    It's very difficult to get a date telled by Telekom if only the building is connected.

    Are there any new cables running through the staircase if it is an older building?

    In your appartment maybe there is already an fiber-box with a number on it?

    If nothing is available it may take from some days to some monthts to activate your fiber-connection. 😫

    There ist a fiber-connection available in the basement. From there the fiber has to be brought to your (and other) appartments.

    Maybe there is a phone-connector ( TAE ) in your appartment? Telekom should be able to activate this for an temporary period until fiber-connection is established.

    FerdiA_0-1716232925397.jpeg

     

    10

    Answer

    from

    11 months ago

    Hi Christina,

    I have not received any updates so far this week.

    Can you please help me to get appointment date for my order?

     

    Answer

    from

    11 months ago


    @Bhavana Cheemalamudi  schrieb:

    Hi Christina,

    I have not received any updates so far this week.

    Can you please help me to get appointment date for my order?

     



    @Christina P. zur Info.

    Answer

    from

    10 months ago

    Hello @Bhavana Cheemalamudi,

     

    do you already have this glass fiber box like on the photo that @Ferdi A. posted above? If so, is there a code beginning with A0... on it, or another one?

     

    Kind regards Inga Kristina 

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