Hi,

I need urgent support with my order.

I have placed order for MagentaZuhause M via online and my order no is xxxxxx-PSM-xxxxxx.

I see the status as building has connection only.

I have tried to reach customercare several times over last 2 weeks and they keep saying you will receive email with appointment dates.

But unfortunately I have not received any email so far.

 

As it is already a month and nothing happened with my order, I need ASAP appointment and connection enabled.

As I already moved to my new apartment and staying without internet for weeks already, I have a lot of trouble in doing work from home and it is affecting my job as well.

 

I kindly request an urgent support on my order immediately.

As I can only speak English, you can please support me here.

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Hello!

I urgently need assistance with my order.

I placed an order for MagentaZuhause M online and my order number is xxxxxx-PSM-xxxxxx.

I see the status as building only has connection.

I have tried to reach customer care several times in the last 2 weeks and they always say you will receive an email with appointments.

But unfortunately I haven't received an email yet.

 

Since it's been a month and nothing has happened with my order, I need an appointment and an activated connection as soon as possible.

Since I've already moved into my new apartment and have been without internet for weeks, I'm having a lot of trouble working from home and that's affecting my job too.

 

I ask for urgent assistance with my order as soon as possible.

 

 

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Order number removed for data protection reasons --- Timur from the Telekom hilft Team