Die Telekom hilft Community zieht um und ist bis zum 8. Januar 2025 nur eingeschränkt zugänglich.
Very Low Internet speed for MagentaZuhause L contract
vor 4 Jahren
on the 14th of this month I started my new contract ( MagentaZuhause L ), as per the specifications and in the in the contract the seed should be 100Mbps (normal 83Mbps) for downloads and for uploads the speed should be 40 Mbps (normal 33 Mbps ). But the speed is only around 8 Mbps for both uploads and downloads. Why is this happening? and what is then difference in speed between MagentaZuhause S / M / L if this is the speed i get for what I was promised and what I pay for?
Can this be fixed please?
BR
Arjun
667
12
Das könnte Ihnen auch weiterhelfen
vor 2 Jahren
576
0
2
vor 2 Jahren
219
0
2
vor 10 Monaten
79
0
1
vor 7 Monaten
112
0
8
Community Guide
vor 4 Jahren
May I guess?
You do not connect via Ethernet cable but rather via a bad WLAN/Wifi connection.
Try a speedtest with your smartphone just aside the WLAN Access Point/Router.
5
Antwort
von
vor 4 Jahren
I have been using it since long. Its the first time facing this issue
Telekom hilft Team
vor 4 Jahren
Do you still have the problem with your current speed? Is there an option to update the firmware of the FRITZ!box? Did you already try another Router?
Regards
Karsten l.
1
Antwort
von
vor 4 Jahren
Hello karsten,
the speed is ok now but the internet is losing connection and getting reconnected a lot of times (20 to 25 ) times a day. can you please fix this?
Thanks
Telekom hilft Team
vor 4 Jahren
Can you also answer my question? Did you already try another Router?
Regards Karsten L.
2
Antwort
von
vor 4 Jahren
Would you be able to send a few screenshots from the Fritz!Box web UI? The data could help to analyse the issue you have with the connection. In particular, I'd like to take a look at the following tabs under Internet -> DSL-Informationen:
Telekom hilft Team
vor 4 Jahren
And what is about the disconnects? Can you see them into your Router-Log?
Regards
Karsten L.
0