‎When and how do I cancel my contract?

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When and how do I cancel my contract?

8 months ago

Hello everyone.
I'm trying to understand how to proceed, can someone please guide me?

1 - I'll be leaving Germany by the end of October. When should I cancel my MagentaZuhause plan? (Considering that I will still need the connection until the last days of October)
2 - Should I cancel the plan first and then return the equipment? Or should I just return it?
3 - I've tried filling out the return form online, but it always ends up in a broken page (Error 500, I guess). What should I do?

Thanks!

516

Accepted Solution
accepted by
8 months ago
Hi @buenout,

if you are moving abroad you can use this online form to cancel the contract. Please add the date you are leaving Germany and one of the required documents.

Regarding your hardware you can use this online portal to print return labels. Please note that the contract for the hardware and the DSL contract are separate and the cancellation date for the hardware is the day the return package arrives at our facilities.

I hope that answers your questions.

Sören
0
8 months ago
That's perfect, Sören, thanks a lot!

(The link to the online form to cancel the contract was resulting in a broken page, so I removed them URL parameters and it worked!)
1
Answer
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8 months ago
Hello @buenout,

great that it worked out. 😊

If you have any more questions, feel free to reach out.

Kind regards

Belana
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