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Wifi tariiff

1 year ago

Hello,

 

I have just moved into another apartment as a sublet. I have not yet changed my address to the new apartment but I would like to buy wifi contract as soon as possible due to urgent issues. 

 

Can someone please guide me on the following questions: 

 

1. Can I order a wifi tariff before registering the new address since I have the appointment on 6th June. But I have a document which has my name and new address on it so I can use that as proof of address.

 

2. During checkout, in contact details they do not ask for room number so how the connection is provided? 

 

3. I am planning to buy MagentaZuhause M, so much time does it take to activate the tariff. 

 

Thanks in advance. 

178

12

    • 1 year ago

      There are no WiFi tariffs!
      You can order a new DSL contract, but this will then exist parallel to the existing contract.
      So it's better to order a relocation (move)  and use mobile communications in the meantime.

       

      Call 0800 3301000 or wait for a team member (teamie) here ->@Telekom-hilft-Team; and please fill in your profile details if you haven't already done so.
      Here is the relevant link: https://telekomhilft.telekom.de/t5/user/myprofilepage/tab/personal-profile

      1

      Answer

      from

      1 year ago

      Thank you.

       

      Actually there is not wifi in the new apartment that's why I'm planning to buy new DSL contract. 

       

      Yeah I will wait for their reply, if I don't get I'll use the telephone no. 

       

       

      Unlogged in user

      Answer

      from

    • 1 year ago

      Best to go for a mobile network connection.

      In case Telekom is your provider you can flexibly book a "DayFlat Unlimited" (24 hrs, 7 Euro) via browser going to the site pass.telekom.de

      In your Smartphone you will need to activate tethering or the WLAN hotspot (you need to configure that) - and so you will have internet for e.g. a laptop

      9

      Answer

      from

      1 year ago

      Sorry for this inconvenience. @Sk161

       

      Do you have another time-frame, maybe a larger one for us?

      This is way better to coordinate this call. 

      Can we call you maybe later today? 

       

      Kind regards
      Christina

      Answer

      from

      1 year ago

      Hello,

       

      Today in the afternoon I will be free or if possible please send me the contact no. and i will reach out to you guys.

       

      Thanks

      Answer

      from

      1 year ago

      Hi @Sk161,

       

      I sincerely apologize for the missed callback and for not reaching out to you as promised. I deeply regret any inconvenience this has caused. 

       

      Are you available this afternoon or tomorrow?

      Please let me know a time that works best for you.

       

      Thank you for your understanding.

       

      Kind regards 

      Belana

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