I have a horrible experience with the Telekom representatives who visited my apartment ( Giovanni). He offered me a smooth porting of my internet connection from O2 to Telekom. My mistake was being naive and believing the propositions from him. He filled the porting form (Unfortunately I don't understand German) with my mobile internet connection. When Telekom approached O2 for porting they were informed that they are trying to port a mobile internet connection to home internet connection.  This information was not passed on to me and I ended up having 2 home Internet connections one from O2 and one from Telekom. Every information he gave me during this visit was wrong. I am now paying 54€/month to Telekom and 24€/month to O2. I contacted Telekom customer service and they are of no help. One of the false promise during the porting was after the first 6 months (during which I pay 19,94€/month) I could change my tariff from XL to S/M. When In contacted the customer service they said it is not possible to downgrade the plan but only possible to upgrade it to a higher packet. I am so disappointed every time I contact Telekom customer service. I would never recommend anyone to take a connection with them.

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Mobilnummer editiert (Marcel2605)