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Worst wifi Connection ever
7 months ago
I recently ordered WLAN for my house on 08/28/24. And I got a technician appointment on 09/06/24. I am working from home IT professional so I hope you understand how important for me to have wifi at home. So the technician came on 09/06/24 at some 2:30 pm and he checked for a long time and said he couldn't find anything and he cannot do anything so I have to book one more technician appointment. So now the next technician came on 09/10/24 (already 2 weeks without any connection) and gave me the connection and the wifi was working fine until 09/17/24, 1:30 pm, and suddenly it went off. Then I contacted the customer care they said there might be problem with router, which I got just a week back and I was sent a new router and cable. The new router again took some 2days to get delivered and it came today. But no use at all nothing is working. This is so irritating and worst experience ever. Believe me this is all in Cologne a Metropolis. I just want to terminate the contract immediately because I cannot trust these and wait some longer. Never going to make a mistake of choosing Telekom again. I hope you can get over my frustration that led me to write this post. Thank you
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7 months ago
If you are an IT profeessional you know that there is a difference between WLAN an WAN. WLAN is your own problem.
So what is wrong? Your WLAN or your WAN connection.
Pls explain correctly so that the other customers in the forum can help you.
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7 months ago
@Lalith
As an IT specialist, you should know that useless chatter is superfluous and that facts count. Your post contains none of that. No router model, no contract name, no system log, ....
0
7 months ago
As some experts were asking,
the only fact is that I don’t have internet/wifi connection yet.
Here are my details if that can really help
router model: Speedport S3 SmartHome
contract name: MagentaHome L
Geschwindigkeit Internet-Zugang VDSL 100
Logs: The router’s Status led stays but the Link led keeps blinking and never stops.
I am just a normal customer it doesn’t Matter I am an IT guy or non IT guy and not a networking guy to know the differences and so, I pay for the things and expect them to work.
So if a customer gets problems will they evaluate his knowledge or just provide him with service and solve the problem ?
Anyhow thank you for your time , I know it’s just a customer forum.
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Answer
from
7 months ago
it doesn’t Matter I am an IT guy or non IT guy
So why did you mention it?
I know it’s just a customer forum.
This is wrong.
I just want to terminate the contract immediately because I cannot trust these and wait some longer.
I don't think that this is possible.There are only the first 14 days to cancel the contract.
Answer
from
7 months ago
Greetings @Lalith,
thank you a lot for the nice conversation earlier.
As you wished I cancelled your internet contract and the contract for the router. Please keep in mind that you'll have to return the router as well. You'll receive the confirmation for all this via e-mail.
If you have any further questions, please let me know.
Kind regards
Louisa
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7 months ago
Hallo @Lalith
If the router's status LED is flashing continuously, it cannot establish a connection to the WAN (Internet); this has absolutely nothing to do with the WLAN, as this is the sole responsibility of the customer.
As the profile has already been filled in and several attempts have already been made to rectify the fault by a technician, I will pass it on to the team. Please enter a time period in your profile when you can best be reached.
Greets -LERNI-
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7 months ago
Greetings @Lalith,
thank you a lot for the nice conversation earlier.
As you wished I cancelled your internet contract and the contract for the router. Please keep in mind that you'll have to return the router as well. You'll receive the confirmation for all this via e-mail.
If you have any further questions, please let me know.
Kind regards
Louisa
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7 months ago
Dear @Louisa G.
Thank you very much. I am sorry I have to deal with this. But it was really nice talking to you. Sure I will return the devices. Once again thank you very much for your understanding.
Have a great weekend.
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