Hello everyone,
I have been looking for an answer to this question within the forum but haven’t found anything. To provide a bit of background: I switched to Gonn from another operator and was later migrated to Telekom (with the same plan and upgraded benefits). As a Telekom customer, I should be able to book the 5G Plus option. My device (iPhone 15 Pro) is officially compatible according to this webpage: https://www.telekom.com/en/media/media-information/archive/5g-gaming-takes-off-now-also-available-for-iphones-1094116
However, when I try to activate it through the "Book Add-ons" section, I receive an error as seen in the attached screenshot. I don’t speak German very well, so it is difficult for me to explain the issue over the phone, and there is no email address to contact. Hopefully, someone here can help. If it helps, I use an eSIM.
vor 10 Stunden
ganz simpel, du musst in einen aktuellen MagentaMobil Tarif wechseln, dazu ist dann auch die gewünschte Option buchbar
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vor 5 Stunden
Hello and welcome to the community, @mukul2259.
Thank you very much for your post. Unfortunately, you can’t get this option with your Gönn plan, but if you like, I’d be happy to give you a call — and no worries, we can speak in English. ;-)
That way, we can take a look together and see whether it makes sense for you to switch to our current portfolio.
When would be the best time for me to call you? :-)
Kind regards
Caro
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