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Hello @Thays Martins,
I’m happy to assist you today. 😊 Unfortunately, I must inform you that you cannot port your number to Deutsche Telekom after your SIM card has already been activated. Number portability to Deutsche Telekom can only be processed if it is specified during the order process.
Please note that you have the right to cancel your contract within 14 days of signing it. ✅ You could cancel your current contract and sign a new mobile phone contract with us. Depending on the date on which you have signed the contract. ✒️
However, it is essential that you specify during the order process that you want to port your phone number to us.
Additionally, you should either cancel your contract with Lycamobile or set the "Opt-In" for number portability, so we can successfully port your number.
I hope this information was helpful to you and I could resolve your question. If you have further question, just shoot us a further message. 🙂
P.S.: Please do not post your phone number publicly!
Best regards
Anna
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