Cannot receive SMS
3 years ago
Hi there, I seem to not be getting or even sending SMS from my phone number. I've tried 20-30 times to receive a OTP from my overseas banking services but this was not successful.
Can you please check
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3 years ago
welcome to our community and thanks for your decription.
I'm really sorry for my late replay.
Your problem seems to be provoked by some barriers on your contract.
Please fill in all of your customer details in your profile and leave me a note so I can have a closer look at it.
Best regards
Sarah D.
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2 years ago
Hello @JayMehta,
please don't write your personal information here. Everyone can see them.
I've edited your post and deleted your number.
Is it still okay for you if I call you today? Or do you want us to call you tomorrow?
Kind regards
Malte M.
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2 years ago
Please call me 03 Feb between 09-11 AM
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2 years ago
Hello and good morning, @JayMehta
I apologize for not calling you back yesterday. Can you please do the following: Open the phone app and type in *222# green handset. Works now SMS?
Kind regards
Carolin L.
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