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Not able to receive SMS from the bank
vor 4 Jahren
Hello,
I am not able to receive any SMS from my bank in India.
According to the bank the messages seem to be delivered from their side.
Is there a way to know if Telekom is blocking them?
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Telekom hilft Team
vor 4 Jahren
we don't normally block SMS.
Would you mind checking the SMS spam filter on your phone itself?
Kind regards
Nico B.
0
1 Sterne Mitglied
vor 4 Jahren
@Nico B. Already checked that there are no messages in spam
2
Antwort
von
vor 4 Jahren
@Karsten L. Yes I do receive other SMS and it worked before for me when the bank sent me the messages on my other number.It is only when I switched to my telekom number I stopped receiving all the SMS from my bank
Telekom hilft Team
vor 4 Jahren
Regards Karsten L.
1
Antwort
von
vor 4 Jahren
@Karsten L. Yes and the number is correct and according to their systems the message is being delivered.
Telekom hilft Team
vor 4 Jahren
Okay, then please provide the following details via this form, so I can inform our technique to have a look at it.
- Name of the Bank and the number of the bank they are sending out the SMS with
- Your own phone number
- Date and time when the SMS should be delivered/ was sent
- Device you are using (Type and Software-version)
Regards
Karsten L.
0