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vor 4 Jahren
we don't normally block SMS.
Would you mind checking the SMS spam filter on your phone itself?
Kind regards
Nico B.
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0
vor 4 Jahren
@Nico B. Already checked that there are no messages in spam
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vor 4 Jahren
Is problem just with the SMS from your Bank? Do you receive other SMS? Did it work before? Are you able to try another phone number?
Regards
Karsten L.
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Antwort
von
vor 4 Jahren
@Karsten L. Yes I do receive other SMS and it worked before for me when the bank sent me the messages on my other number.It is only when I switched to my telekom number I stopped receiving all the SMS from my bank
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Uneingeloggter Nutzer
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vor 4 Jahren
Regards Karsten L.
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vor 4 Jahren
@Karsten L. Yes and the number is correct and according to their systems the message is being delivered.
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Antwort
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vor 4 Jahren
Okay, then please provide the following details via this form, so I can inform our technique to have a look at it.
- Name of the Bank and the number of the bank they are sending out the SMS with
- Your own phone number
- Date and time when the SMS should be delivered/ was sent
- Device you are using (Type and Software-version)
Regards
Karsten L.
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