Can not receive calls
vor 5 Jahren
Hello,
I have a problem that I always receive a text from 3311 that a number called me. But the issue is even when I have the phone in my hand I cant receive the call and it got directly to the voicemail. I cant see people are calling me and I dont have the option to respond now since it got directly to voicemail. So noone is able to call me. How can I fix it? I have an iphone if it does change anything.
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vor 5 Jahren
Hi @iremco ,
welcome to the Telekom hilft Community!
It seems like you have an immediate call forwarding to your voice mail. Please try:
So you need to dial the hashes and the numbers and then press the call button. This should cancel the direct call forwarding.
Please try and let us know whether it worked.
Reference to these dialing sequences (in German):
https://www.telekom.de/hilfe/mobilfunk-mobiles-internet/mobil-telefonieren-sms-mms/steuercodes
Best wishes,
Coole Katze
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vor 5 Jahren
You can either try the option @Coole Katze has mentioned, or you can also try to dial ++02+ to deactivate your voicemail.
Kind regards Nico B.
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