Can not receive calls

Question

Hello,

I have a problem that I always receive a text from 3311 that a number called me. But the issue is even when I have the phone in my hand I cant receive the call and it got directly to the voicemail. I cant see people are calling me and I dont have the option to respond now since it got directly to voicemail. So noone is able to call me. How can I fix it? I have an iphone if it does change anything.

Coole Katze · Answer

Hi&#xa0;@iremco&#xa0;,welcome to the Telekom hilft Community!&#xa0;It seems like you have an immediate call forwarding to your voice mail. Please try:So you need to dial the hashes and the numbers and then press the call button. This should cancel the direct call forwarding.Please try and let us know whether it worked.&#xa0;Reference to these dialing sequences (in German):https://www.telekom.de/hilfe/mobilfunk-mobiles-internet/mobil-telefonieren-sms-mms/steuercodes&#xa0;Best wishes,Coole Katze

Nico B. · Answer

Hello @iremco and welcome to our community. You can either try the option @Coole Katze has mentioned, or you can also try to dial ++02+ to deactivate your voicemail. Kind regards Nico B.

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