‎Eingehende Anrufe (aus dem Nicht-Telekom-Netz) werden nicht verbunden

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Eingehende Anrufe (aus dem Nicht-Telekom-Netz) werden nicht verbunden

6 months ago

I switched from Lebara Prepaid to Telekom Prepaid. However, I do not receive incoming calls from outside the Telekom network, e.g. from Vodafone, O2, 1&1, etc. But outgoing calls to all networks, sending/receiving SMS from all networks and data services work fine. I contacted Telekom support by phone, chat and in the shop, but no one was able to solve the problem. Can someone help me here?

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6 months ago
Hello @Dutta ,

Here are a few steps you can take to try and resolve the issue:

Sim Card Re-insertion: Sometimes, simply removing your SIM card and reinserting it can resolve network issues.

Network Settings Reset: You can reset your network settings on your phone. This will clear any potential misconfigurations that might be causing the issue.

For Android: Go to Settings > System > Reset Options > Reset Wi-Fi, mobile & Bluetooth.

For iPhone: Go to Settings > General > Reset > Reset Network Settings.

Manual Network Selection: Try manually selecting a network to see if it helps.

On Android: Go to Settings > Connections > Mobile Networks > Network Operators > Search Networks.

On iPhone: Go to Settings > Mobile Data > Network Selection and turn off Automatic, then choose Telekom manually.

Check for Carrier Updates: Ensure your phone's carrier settings are up-to-date.

On iPhone: Go to Settings > General > About. If an update is available, you'll see an option to update your carrier settings.

On Android: It varies by manufacturer, but often found under Settings > About Phone > Software Update.

SIM Card Replacement: If none of these steps work, it might be worth asking for a replacement SIM card to rule out any issues with the card itself.

Kind regards

Anna
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6 months ago
Ich habe diese Schritte ausgeführt. Nach einem Anruf beim Kundendienst wurde die physische SIM-Karte in eine E-SIM-Karte geändert, das Problem besteht jedoch weiterhin.
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6 months ago
Hi @Dutta

The databases of the other providers don't seem to have been updated yet.
When was the prepaid activated at Telekom?
In rare cases it can take 2-4 days for the other providers to update their databases.
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6 months ago
@Maria An. its a good sign that O2 incoming calls are working now, hopefully things will be resolved soon. Regarding Vodafone, I am not sure about this as I was not able to test it.
Thanks,
Dutta
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6 months ago
Danke für die Informationen
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6 months ago
@Dutta

With pleasure. Keep us up to date if you like.

Kind regards

Maria
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