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Official Solution
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1 day ago
This page -> https://www.telekom.de/hilfe/vertrag-rechnung/vertrag/meine-daten/kundennummer?samChecked=true should help. If you do not understand it, use Google Translate or something similar to translate it.
Best wishes,
Thomas
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1 day ago
I tried the other options in this page, but in one if the steps it again asks for my kundennummer, which I am looking for!
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1 day ago
Hello and welcome to the community @anmahran .
Thank you for your message. teezeh has already provided you with the correct answer. Since that solution doesn’t seem to be working for you, I would be happy to look into this in more detail. Please add your callback number to your profile (avatar at the top right). After that, please give me a quick update. Thank you in advance! :-)
Kind regards
Caro
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1 day ago
Thanks Carolin, I just added my number
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from
1 day ago
Thank you very much for the very nice phone conversation @anmahran.
I’m glad to hear that you have found the customer number in the meantime. Please let me know next week whether the setup of the automatic top-up has worked. If it hasn’t, we will need to involve the technical team!
Kind regards
Caro
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