Network can’t be found
2 years ago
Hi. I need your help. We’ve been using our Speedport Smart Router for only a month and suddenly today, I was surprised that all my gadgets can’t detect the network.
i tested the connection thru the Help App and it’s telling me that there is no problem with the Internet Connection but why can’t I connect to my router? I need your help please because I know how to speak Deutsch but not enough to explain to them what is happening.
thank you.
248
4
This could help you too
7 months ago
in
312
0
1
9 months ago
177
0
5
1 year ago
358
0
4
5 years ago
in
220
0
2
2 years ago
Hey.
Is it a Speedport Smart 4? (The black one with a display)
If so, check if the Green WLAN Symbol (Left Button) is on.
0
2 years ago
@EdnaMae
I was surprised that all my gadgets can’t detect the network.
You mean wireless network? Have you tried to connect to the router via a LAN cable?
0
2 years ago
@EdnaMae: Welcome to the Community! Please show us a screenshot of ths site when you connect the speedport by ethernet cable:
http://speedport.ip/html/login/status.html
Regards Ulrich
1
Answer
from
2 years ago
Greetings @EdnaMae,
were you able to reconnect with your router in the meantime?
If not, please answer the questions, the other users posted already.
And if you need further assistance, please let me know, when a call would suit you best.
Since I don't want to disturb you on a Sunday, I'd like to offer to call you tomorrow in the morning.
Just give me a short feedback here.
Best regards,
Louisa G.
Unlogged in user
Answer
from
Unlogged in user
Ask
from