Sorry, my Deutsch isn't good enough for a conversation enough. But can I please request a new eSIM profile? 

I did a factory reset on my device without realizing I could not reuse the original eSIM profile....

When I go to 'Meine SIM-Karten' in the Kundencenter it asks me to input a security code that has been sms to my tel number but I can no longer receive anything on that number?