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[English] E-Sim profile Reset

2 years ago

Sorry, my Deutsch isn't good enough for a conversation enough. But can I please request a new eSIM profile?

I did a factory reset on my device without realizing I could not reuse the original eSIM profile....

When I go to 'Meine SIM-Karten' in the Kundencenter it asks me to input a security code that has been sms to my tel number but I can no longer receive anything on that number?

528

2 years ago
@Niquu25

A Teamie can help you with this.
You can also send an eSIM directly to your smartphone.

For this, the team needs the eID of your smartphone.

I am notifying the team so that an English-speaking teami will support you and contact you.

Please enter a number in your profile where you can be reached. Link to profile is in my signature.
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2 years ago
I have updated my infomation Thank You!
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2 years ago
@Niquu25

Great, then a little patience until they are contacted. The team has been notified as already written.
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2 years ago
Good evening @Niquu25 ,

thanks for your message and welcome to our community.

I'm glad to help you get a new eSIM profile and thanks for your updated information in your profile.

But I need a little help from you. You mentioned there an US number. Do you have a German mobile number when you're here in Germany, or do you need to get the new eSIM profile for your US number?

In the second case, I'm really sorry, but I have no opportunity to send you the file because of a foreign country number.

In first case, please fill in the German mobile number.

Best regards

Sarah D.
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2 years ago
Thank you for helping me with my esim issue. My new Profile is working. I wish you a good day and thank you again for your help.
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1 year ago
Hello, I'm back lol.

I had to get my phone repaired and the company reset my phone. Thus deleting my ESIM-PROFIL again. Is it possible for us to speak again?
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1 year ago
Hello @Niquu25,

I just got your message, sorry.

Do you still need a new SIM profile? If yes, please provide me with a time frame in which you're available.

Kind regards

Anna K.
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Accepted Solution
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2 years ago
Thank you very much for the very nice phone call, @Niquu25 .

As discussed, I took care of the changeover. The new profile is now ready for download.

I wish you a nice day.

Kind regards

Carolin L.
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Accepted Solution
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2 years ago
Thank you for helping me with my esim issue. My new Profile is working. I wish you a good day and thank you again for your help.
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1 year ago
Yes I still need the new profile. I'm literally available whenever for the next couple days
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1 year ago
Hello,

I just checked the procedure again. - Since your German number isn't available for a verification via SMS code, you will either have to go to a shop or I can send the profile to you via mail to your address, sorry.

Kind regards

Anna K.
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1 year ago
I have another sim profile but it won't let me exchange it because the esim isn't activated. And I order for me to activate the esim I need the one time code just to see the activation code.
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1 year ago
I sadly can't help without the procedure above. 😕

Kind regards

Anna K.
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1 year ago
If i called Kundenservice would they be able to help me

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1 year ago
@Niquu25,

we are customer service as well. It would result in the same answer.

Kind regards

Anna K.
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