‎(ENGLISH) I loaded 50 euros credit, paid 4 weeks and now suddenly only have 7 Euro?

(ENGLISH) I loaded 50 euros credit, paid 4 weeks and now suddenly only have 7 Euro?

4 years ago

Hi!

As the title says, I purchased 50 Euros of credit within the application (prepaid) and then upgraded to 5G so the next 4 weeks would be 27.95.

Suddenly it went from 50 Euro credit to 32.07 to 7.12 so I’m confused what happened, where my 50 euros went and if it went anywhere - why it wasn’t just the 27.95 I agreed to pay? Help please. All images of proof attached.

CF25714E-C138-4883-A08D-03862EC6FDBF.jpeg

12AFAEE2-32BD-4851-B66B-C01EC8CD5AE2.jpeg

3D4DFC43-B9C6-4760-8707-849712910156.jpeg

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4 years ago
Hello @nicoleconstantine,

would you mind filling out your profile so I can contact you directly?

Kind regards

Nico B.
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4 years ago
Okay I did but it already had my email there so can you please contact via email? I just want to know where my missing money has gone because 50 EUROS disappearing is a lot.
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4 years ago
Hello @nicoleconstantine,

please fill out our contact form and we're contacting you via E-Mail.

Kind regards

Malte M.
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4 years ago
Filled out! Waiting for your email. Thanks!
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