English support needed: returned payment and direct debit on my mobile bill

vor 2 Stunden

Hello,

I don't speak German. I have a billing issue with a returned payment and a direct debit on my mobile contract. Could the Telekom hilft team please call me back in English?

My customer details are in my profile.

Thank you very much.

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    • vor einer Stunde

      Hello @DiegoLH,

       

      welcome to our community and thank you for your message.
      Is this regarding the billing of Telekom services or third-party services paid for via your phone bill?
      When would be a good time to call? We’re available daily from 7.00 am to 11.00 pm.
      It would be ideal if you could suggest as wide a time slot as possible.

       

      Kind regards,
      Kathrin

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