Solved
Help with billing issues - please!
2 years ago
I need help from someone who speaks English to straighten out a billing issue. Is there anyone available to help me? Thank you, in advance.
344
11
This could help you too
6 months ago
495
2
3
1 year ago
88
0
2
4 years ago
1093
0
8
2 years ago
Hey @Dwakser , welcom to this customer-helps-customer-community.
I'am pretty sure we can provide assistance also in non-german language or guide you .....
Can you explain, what the issues are ?
I have noticed, that you already left all necessary contact details in your profile ( I only can see 'that' not 'what') just in case a Teamie drops by..........
0
2 years ago
In an internet forum it is usually perceived as infringement to open a second thread on the very same topic.
Link to your prior thread:
https://telekomhilft.telekom.de/t5/Vertrag-Rechnung/Contacting-someone-for-billing-questions/m-p/6178483#M412569
8
Answer
from
2 years ago
@CG221 Would you mind to Copy your contract description ?
For me IT looks like the starter Bonus Period has ended and your are now paying the regular Fee.
BTW, there ist No WiFi-contract. Wireless connection depends in your Routers capabilities and typically ist free.
You are paying for Internetconnection incl. telephon flat.
Answer
from
2 years ago
my regular Wi-Fi payment is 19.9€
The thread is about a mobile network contract.
If I read Wi-Fi then I have the idea of a fixed network contract with a Wi-Fi Router.
Answer
from
2 years ago
Hey @CG221 ,
thanks for your comment.
I'm here to help you with this issue, but for this, I need more detailed information @wolliballa asked for.
What kind of plan are you using? Is it a landline or a mobile solution?
Moreover: Please fill in your customer number and your callback number in your profile.
With these details, I'm able to call you by phone and discuss all details of the mentioned invoice.
Just let me know when you're available.
Best regards
Sarah D.
Unlogged in user
Answer
from
Accepted Solution
accepted by
2 years ago
=>double posting
Thank you for the very nice phone call, @Dwakser.
I'm glad I could help you. The voucher is on its way.
As discussed, please let me know if something is unclear or if the costs do not go down.
Kind regards
Carolin L.
0
Unlogged in user
Ask
from