‎How can I file an official complaint?

Solved

How can I file an official complaint?

10 hours ago

Hello everyone,

For the past three weeks, I’ve been having an extremely frustrating experience with Telekom’s customer service. I honestly can’t express how upset I am about the rudeness and lack of willingness to help that I’ve encountered.

I urgently need my call records to be reviewed by an objective quality assurance team, and I hope Telekom will take the necessary actions to improve their service. However, I haven’t been able to find any official email address or contact form where I can submit a complaint.

Does anyone know how I can do that?

43

0

6

Accepted Solution
accepted by
10 hours ago
@tahayusufkomur

You can file a complaint here.

For landline calls, click here:

https://www.telekom.de/kontakt/e-mail-kontakt/festnetz/beschwerde-allgemein

For mobile communications here:

https://www.telekom.de/kontakt/e-mail-kontakt/mobilfunk/beschwerde

3
from
8 hours ago
Thank you :)
0
from
29 minutes ago
Hello @tahayusufkomur,

I'm sorry to read that you've had a bad experience. @Marcel2605 already showed you the right form.
If you like, I can also take a closer look at your complaint.

Kind regards

Malte
0
from
16 minutes ago

Malte M.
Hello @tahayusufkomur, I'm sorry to read that you've had a bad experience. @Marcel2605 already showed you the right form.
If you like, I can also take a closer look at your complaint. Kind regards Malte

Hello @tahayusufkomur,

I'm sorry to read that you've had a bad experience. @Marcel2605 already showed you the right form.
If you like, I can also take a closer look at your complaint.

Kind regards

Malte

Malte M.

Hello @tahayusufkomur,

I'm sorry to read that you've had a bad experience. @Marcel2605 already showed you the right form.
If you like, I can also take a closer look at your complaint.

Kind regards

Malte

Du list aber auch schon was deine Leutchens vom Team so schreiben, oder? Auch wenn es kurz vor Feierabend ist?! https://telekomhilft.telekom.de/conversations/mobilfunk/beschwerde-über-fehlerhafte-vertragsabwicklung-und-bitte-um-sofortige-klärung/68e12220fb5ee00d212c7431?commentId=68e1292dfb5ee00d212f9195&replyId=68e170c181abf65569037e51
0
Unlogged in user
from
Accepted Solution
accepted by
10 hours ago
@tahayusufkomur

Why a new thread concerning the same theme?

https://telekomhilft.telekom.de/conversations/mobilfunk/beschwerde-%C3%BCber-fehlerhafte-vertragsabwicklung-und-bitte-um-sofortige-kl%C3%A4rung/68e12220fb5ee00d212c7431
1
from
2 hours ago

Verkannter Helfer

@tahayusufkomur

Why a new thread concerning the same theme?

@tahayusufkomur

Why a new thread concerning the same theme?

https://telekomhilft.telekom.de/conversations/mobilfunk/beschwerde-%C3%BCber-fehlerhafte-vertragsabwicklung-und-bitte-um-sofortige-kl%C3%A4rung/68e12220fb5ee00d212c7431

Verkannter Helfer

@tahayusufkomur

Why a new thread concerning the same theme?

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