I fear that my SIM card is deactivated. Need support!

vor 11 Monaten

Hello,

It's been more than a year since I topped up. I don't receive any phone calls or receive any SMS. I attempted to add that number to my profile and it says that "The phone number entered is not a Telekom mobile phone number. Please check your input." I have prepaid Magenta SIM card. What I need to do in order to re-activate my SIM card? I fear that my SIM card is deactivated.

I can't reach out to Telekom support because I can't use my phone number. I tried to get support via chat or form however I'm asked to fill out my number as an information and it satates that is not a Telekom mobile phone number.

Anyone can help with that?

123

6

  • vor 11 Monaten

    Hello @Doga_Ilktac 

    in this community primarily users help other users with questions and problems. We as "externals" do not have access to customer data.

    Please complete your profile here:

    Link to personal profile

    .This can only be read by internal employees.

     

    Greetings -LERNI-

    0

  • vor 11 Monaten

    Hi Lerni,

    Thanks for your reply. I already have the appropiate/useful info on my profile. Should I expect a feedback from the employees?

    2

    Antwort

    von

    vor 11 Monaten

    Hello @Doga_Ilktac 

    I have reported your problem to the team, please be patient, someone will get back to you soon.


    Greetings -LERNI-

     

    Antwort

    von

    vor 11 Monaten

    Thank you for your message, @Doga_Ilktac.

     

    Do you have an alternative callback number that you can store in your profile?

    If yes, please let me know.

    I'll be happy to call you then.

     

    Kind regards 

    Carolin L. 

    Uneingeloggter Nutzer

    Antwort

    von

  • vor 11 Monaten

    Thanks for your reply Carolin, I have non DE phone number, just added on my profile now.

    1

    Antwort

    von

    vor 11 Monaten

    Hello @Doga_Ilktac,

     

    please provide me with a time frame in which you are available for a call. Fröhlich

     

    Kind regards

     

    Anna K.

    Uneingeloggter Nutzer

    Antwort

    von

Uneingeloggter Nutzer

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