I fear that my SIM card is deactivated. Need support!

vor einem Jahr

Hello,

It's been more than a year since I topped up. I don't receive any phone calls or receive any SMS. I attempted to add that number to my profile and it says that "The phone number entered is not a Telekom mobile phone number. Please check your input." I have prepaid Magenta SIM card. What I need to do in order to re-activate my SIM card? I fear that my SIM card is deactivated.

I can't reach out to Telekom support because I can't use my phone number. I tried to get support via chat or form however I'm asked to fill out my number as an information and it satates that is not a Telekom mobile phone number.

Anyone can help with that?

Letzte Aktivität

vor einem Jahr

von

131

6

    • vor einem Jahr

      Hello @Doga_Ilktac 

      in this community primarily users help other users with questions and problems. We as "externals" do not have access to customer data.

      Please complete your profile here:

      Link to personal profile

      .This can only be read by internal employees.

       

      Greetings -LERNI-

      0

    • vor einem Jahr

      Hi Lerni,

      Thanks for your reply. I already have the appropiate/useful info on my profile. Should I expect a feedback from the employees?

      2

      Antwort

      von

      vor einem Jahr

      Hello @Doga_Ilktac 

      I have reported your problem to the team, please be patient, someone will get back to you soon.


      Greetings -LERNI-

       

      Antwort

      von

      vor einem Jahr

      Thank you for your message, @Doga_Ilktac.

       

      Do you have an alternative callback number that you can store in your profile?

      If yes, please let me know.

      I'll be happy to call you then.

       

      Kind regards 

      Carolin L. 

      Uneingeloggter Nutzer

      Antwort

      von

    • vor einem Jahr

      Thanks for your reply Carolin, I have non DE phone number, just added on my profile now.

      1

      Antwort

      von

      vor einem Jahr

      Hello @Doga_Ilktac,

       

      please provide me with a time frame in which you are available for a call. Fröhlich

       

      Kind regards

       

      Anna K.

      Uneingeloggter Nutzer

      Antwort

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    Uneingeloggter Nutzer

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