I fear that my SIM card is deactivated. Need support!
vor 11 Monaten
Hello,
It's been more than a year since I topped up. I don't receive any phone calls or receive any SMS. I attempted to add that number to my profile and it says that "The phone number entered is not a Telekom mobile phone number. Please check your input." I have prepaid Magenta SIM card. What I need to do in order to re-activate my SIM card? I fear that my SIM card is deactivated.
I can't reach out to Telekom support because I can't use my phone number. I tried to get support via chat or form however I'm asked to fill out my number as an information and it satates that is not a Telekom mobile phone number.
Anyone can help with that?
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vor 11 Monaten
Hello @Doga_Ilktac
in this community primarily users help other users with questions and problems. We as "externals" do not have access to customer data.
Please complete your profile here:
Link to personal profile
.This can only be read by internal employees.
Greetings -LERNI-
0
vor 11 Monaten
Hi Lerni,
Thanks for your reply. I already have the appropiate/useful info on my profile. Should I expect a feedback from the employees?
2
Antwort
von
vor 11 Monaten
Hello @Doga_Ilktac
I have reported your problem to the team, please be patient, someone will get back to you soon.
Greetings -LERNI-
Antwort
von
vor 11 Monaten
Thank you for your message, @Doga_Ilktac.
Do you have an alternative callback number that you can store in your profile?
If yes, please let me know.
I'll be happy to call you then.
Kind regards
Carolin L.
Uneingeloggter Nutzer
Antwort
von
vor 11 Monaten
Thanks for your reply Carolin, I have non DE phone number, just added on my profile now.
1
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vor 11 Monaten
Hello @Doga_Ilktac,
please provide me with a time frame in which you are available for a call.
Kind regards
Anna K.
Uneingeloggter Nutzer
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