Gelöst
Sim Card
vor 3 Jahren
My son's sim card went bad. I went to the local on base store. Instead of making a new sim card for my sons line they cancelled mine. I contacted them to get my phone sim card working by phone, no resolution. I went in they told me to take the new sim card with my number from my son's phone and use it in mine and they would get a new one with my son's number. They did that and then cancelled the new card with my number again. I have been trying for a week now to fix my phone. Based on this and the extremely high cost I am cancelling service. I want my phone number back, I don't know why my line will not cancel until Jan 2023 I have had service for 4 years. When cancelling I want to port my numbers. I am extremely frustrated with this simple task taking a week with no fix. I pay 200 euro a month and other services offer 12 GB for 18.99 a month. I have 3 more years left and will be leaving your company.
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Akzeptierte Lösung
akzeptiert von
vor 3 Jahren
Thank you for the very nice phone call, @Pesh .
I am glad that the problem could be solved.
I wish you and your family a nice Sunday.
Kind regards
Carolin L.
7
Antwort
von
vor 3 Jahren
The number I put in my contact information is my phone number (sim cancelled) who has been assigned or given to someone else. I can edit my contact number to my wife. So know I have no idea who has my phone number. I will update the information shortly.
Antwort
von
vor 3 Jahren
I updated the additional information, on my wife's Whatsapp my phone number contact now shows someone else who she has no idea. It would seem since my sim card has been cancelled after the past week my phone number has been issued to someone else. How can this be if when I tried to cancel service I was told I can't until Jan 2023, I have been a customer since Jan 2018.
Antwort
von
vor 3 Jahren
Thank you very much, for the very nice phone call, @Pesh .
Like promised - I wrote you an email and waiting for your feedback, now.
Kind regards
Carolin L.
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