My son's sim card went bad. I went to the local on base store. Instead of making a new sim card for my sons line they cancelled mine. I contacted them to get my phone sim card working  by phone, no resolution. I went in they told me to take the new sim card with my number from my son's phone and use it in mine and they would get a new one with my son's number. They did that and then cancelled the new card with my number again. I have been trying for a week now to fix my phone.  Based on this and the extremely high cost I am cancelling service. I want my phone number back, I don't know why my line will not cancel until Jan 2023 I have had service for 4 years. When cancelling I want to port my numbers. I am extremely frustrated with this simple task taking a week with no fix. I pay 200 euro a month and other services offer 12 GB for 18.99 a month. I have 3 more years left and will be leaving your company.