I fear that my SIM card is deactivated. Need support!
1 year ago
Hello,
It's been more than a year since I topped up. I don't receive any phone calls or receive any SMS. I attempted to add that number to my profile and it says that "The phone number entered is not a Telekom mobile phone number. Please check your input." I have prepaid Magenta SIM card. What I need to do in order to re-activate my SIM card? I fear that my SIM card is deactivated.
I can't reach out to Telekom support because I can't use my phone number. I tried to get support via chat or form however I'm asked to fill out my number as an information and it satates that is not a Telekom mobile phone number.
Anyone can help with that?
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1 year ago
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1 year ago
Hello @Doga_Ilktac
in this community primarily users help other users with questions and problems. We as "externals" do not have access to customer data.
Please complete your profile here:
Link to personal profile
.This can only be read by internal employees.
Greetings -LERNI-
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1 year ago
Hi Lerni,
Thanks for your reply. I already have the appropiate/useful info on my profile. Should I expect a feedback from the employees?
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1 year ago
Hello @Doga_Ilktac
I have reported your problem to the team, please be patient, someone will get back to you soon.
Greetings -LERNI-
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1 year ago
Thank you for your message, @Doga_Ilktac.
Do you have an alternative callback number that you can store in your profile?
If yes, please let me know.
I'll be happy to call you then.
Kind regards
Carolin L.
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1 year ago
Thanks for your reply Carolin, I have non DE phone number, just added on my profile now.
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1 year ago
Hello @Doga_Ilktac,
please provide me with a time frame in which you are available for a call.
Kind regards
Anna K.
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