Solved

I have canceled my two phone lines and my speedbox, but I'm still being charged

2 years ago

I've sent cancellation forms for two of my phone lines and my speed box, yet I am still getting bills months later. I do not live in the country anymore and I provided proof of deregistration. Why am I still receiving bills? please help

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    • Accepted Solution

      accepted by

      2 years ago

      Hello @TeleBrock ,

       

      I'm back again and I already have a solution for you.

       

      The contract of your wife has been already cancelled and I also made a credit note due to the date of your de-registration certificate.

       

      Let me know if there are further questions.

       

      Best wishes,

       

      Sarah D.

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