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2 years ago
Good morning @agam77,
Welcome to our community.
That's not a problem at all.
In order to be able to release the number for porting, we have to legitimize you once. When is the best time to reach you? Do you also speak German, or should an English-speaking colleague call?
Kind regards
Karin Kr.
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1 year ago
I have the same request. I want to close my prepaid but there is no porting option.
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1 year ago
Hello @Rownay,
I'm happy to help and explain the procedure how to take your mobile number to another provider to you.
Please fill in your profile with your details and then let me know. I'll get back to you as soon as possible.
Kind regards
Malte M.
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1 year ago
Hi Malte,
I updated my profile with my full name. Is there anything else you need? I don't wish to post my number in a public forum.
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1 year ago
Hello @Rownay,
I can explain the porting procedure right now.
In order to port your number, you will have to cancel the contract with us. After that, you can easily get a new contract from another provider by just telling them that you already cancelled and want to port your number.
Kind regards
Anna K.
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