Invalid SIM Replacement needed

vor 4 Jahren

My cell phone stopped working and shows "Invalid SIM". Can I get a replacement SIM?

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6

  • vor 4 Jahren

    Did you cancel your contract or did it happen all of a sudden?

     

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  • vor 4 Jahren

    Hello @Supa Opa

    Could you already solve the problem or do you still need a new SIM-Card?

    Regards
    Karsten L.

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    vor 4 Jahren

    Customer# 83XXXXXX

    Handy# 0160 XXXXXX

     

    (Edited for privacy reasons 5.1.2021Telekom hilft Team)

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  • vor 4 Jahren

    Hey @Supa Opa,

    sorry for the late reply.

    How is your current status?
    Did you try this SIM Card in another Smartphone?
    - Otherwise, I'll send a new one.

    But for initiate an exchange I need to legitimate you.
    Could you please fill in the number you're available with?

    Thank you in advance & kind regards
    Christina P.

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    vor 4 Jahren

    Thank you very much for your feedback, @Supa Opa.

    Can you please add a number with your contact details under which we can reach you for the legitimation (preferably also a time).
    Please do not write the data publicly in this forum but via the link.
    Afterwards I need a short feedback from you.

    Kind regards
    Carolin L.

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