Hello I would like to request for a refund, i came earlier today in telekom shop and i requested for the 100 € esim (prepaid tarrif for 1 year with 20gb per month), but instead they gave me a 100€ prepaid load (2 50€ load).
I ask for a refund since this is their mistake but unfortunately they mentioned they cannot do a refund and I need to buy the esim first for another 100€ then they will top up the 100€ load instead. This option is not good for me as this is their mistake and I cannot buy again for 100€. Please help me
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vor einem Tag
Since you have done it in a shop, the team here can nothing do anything to help you.
You have to get it solved with them in the shop.
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von
vor 13 Stunden
Can you call in 5minutes? Ill be free until 530pm. Thank you
Sorry i was in a meetinf. Can you call in 5minutes? Ill be free until 530pm. Thank you
@Malte M.
von
vor 13 Stunden
Hello@Malte M.
unfortunately my class already started, let’s reconnect at 9pm if you are available or possibly tonorrow morning. Thank you so much
0
von
vor 8 Stunden
@JDJD,
thank you for the pleasant call.
I'm happy that we've found a suitable solution for you.
Feel free to write again if there's anything else we can do for you. Have a nice evening.
Kind regards
Malte
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Uneingeloggter Nutzer
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vor einem Tag
Probably you were in a shop where employees primarily speak German - and possibly you have explained what you want in English.
In that case I would not blame only the shop employees.
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Offizielle Lösung
akzeptiert von
vor 8 Stunden
@JDJD,
thank you for the pleasant call.
I'm happy that we've found a suitable solution for you.
Feel free to write again if there's anything else we can do for you. Have a nice evening.
Kind regards
Malte
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Uneingeloggter Nutzer
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