Dears, My name is Ana Marques and in August 2023, Telekom was at my place and told me that they would have fiber and they would change my Internet contract without any costs. They gave me 4 Telekom SIM cards that they said to use in case the internet installation took longer than expected and they told me they would be for free! I never used these SIM cards. I was 6 months travelling without having access to Telekom website or letters (they wrote my email incorrectly) and now I got home and I have a huge bill to pay because they created a 2 years contract for the SIM cards. These guys took advantage of the fact I dont speak German and they created this contract without my knowledge. For me this is Fraud! I tried to call Telekom but no one speaks English. I created a complaint and also asked for the cancelation of the contract and still no one was able to help me Im trying my last try in this community site before i search for other legal support. Appreciate if someone can help Kind regards Isabel
vor 2 Jahren
These guys took advantage of the fact I dont speak German
"No thanks" would be the correct Answer and could be also understand by random guys on the door.
I was 6 months travelling
Why you made contracts if you're not at home the next time?
I will inform the @Telekom-hilft-Team . But after 6 months it is possible that they can do nothing anymore.
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vor 2 Jahren
Hi Carolin,
I tried to reply with the link but it is not accepting the mandatory field of the Kontakt-ID which is 0060-5910-6863 so Im not able to actually reply.
What should I do in this case?
Thank you,
Ana
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vor 2 Jahren
Hello @Isabel9,
you already wrote us via private message.
Do you still want to call about this? The answer remains the same.
You can try adding the numbers without the hyphen.
Kind regards
Anna K.
von
vor 2 Jahren
Hi @Anna K. ,
I tried with and without he hyphen and still does not work.
Could someone call me after 9am I will be fully free to discuss the topic
Thank you for the support
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vor 2 Jahren
Hi Team,
I received a call today and Im already receiving support, hopefully we can find a solution
Thank you all for your help
Ana
0
vor 2 Jahren
All has been solved
Thank you all for the support
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vor 2 Jahren
Thanks, for your feedback, @Isabel9.
I am very glad that everything is solved right now.
Kind regards
Carolin L.
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