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vor 5 Tagen
Hey @aastha_dave
thanks for your time. As discussed I will contact you tomorrow again and hopefully I have some new information for you.
Best regards
Sarah
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vor 4 Tagen
Good evening @aastha_dave
I'm sorry but I don't have any new information according to the date your mobile number is usable with up but I will stick to it and will come back to you.
Best regards
Sarah
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vor 4 Tagen
Hello,
Do you have an update now? It has been quite a few days. If it is not possible to port I'd like to know soon so I can port my number to some other provider because my contract with current provider ends over the next week
Thanks,
Aastha
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vor 23 Stunden
Hello and good morning, @aastha_dave
I’ve been closely monitoring the order over the past few days. Unfortunately, it seems that the new request isn’t reaching your previous provider, or we’re not receiving any response.
Could you please submit the order again? Please keep in mind that the porting process should be completed as quickly as possible, and that the Video Ident process should also be completed as soon as possible.
Please let me know once you’ve submitted the order again.
Thank you in advance, and I wish you a great start to the holiday!
Kind regards
Caro
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vor 17 Stunden
Hi@Carolin L.
I ordered the Telekom 9,95 per month 26GB pack again and selected "Bring your number with you" and opted for eSIM. A new contract number was generated that I can now see in Telekom App as well
Please note, I now see 2 contracts, one from my previous order dated 24.09.26 and the new one dated 3.10.26
I hope you will now only process the contract from 3.10.26 and remove the old one.
I hope this is sufficient. Please help confirm that you see the new contract with number porting request.
A request - please call when you are able to confirm the details of the new contract because I seem to not get notifications from the HilfCommunity!
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vor 12 Stunden
Hello@Carolin L.
I am unable to identify myself with selfie/video ident. When I click the link in the email I got, it opens a browser window saying start identification. But when I click "start identification" nothing happens. I called customer service and they said took my all personal details saying they would send me a new email within an hour. It's been 3 hours and no new email. What's going on? How do I proceed?
Best,
Aastha
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