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vor 8 Tagen
Hey @aastha_dave
thanks for your time. As discussed I will contact you tomorrow again and hopefully I have some new information for you.
Best regards
Sarah
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vor 7 Tagen
Good evening @aastha_dave
I'm sorry but I don't have any new information according to the date your mobile number is usable with up but I will stick to it and will come back to you.
Best regards
Sarah
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vor 6 Tagen
Hello,
Do you have an update now? It has been quite a few days. If it is not possible to port I'd like to know soon so I can port my number to some other provider because my contract with current provider ends over the next week
Thanks,
Aastha
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vor einem Tag
Hallo,
I was able to complete the video ident.
Do you have an update for me about my porting request?
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vor 21 Stunden
Thank you very much for getting back to me, @aastha_dave.
Unfortunately, I wasn’t able to reach you by phone just now.
Our number porting department received feedback from 1&1 that your phone number is unknown to them.
This means that we tried to process the porting with the wrong provider. That is also why we haven’t received a porting date yet.
I’ve just sent you an SMS
You should have received a document from your provider regarding the 30-day release of your phone number. Among other things, it contains the provider code, your first and last name, your date of birth, and your phone number.
Could you please send me this document via the link in the SMS?
I’ll be happy to forward it to our number porting department so they can process the request again.
Thank you so much!
Kind regards
Caro
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vor 17 Stunden
Hello,
I have uploaded screenshots of the email from sim.de and a picture of the letter they sent me as well. Hope this is now enough
AI from Google search tells me it was incorrect to say 1&1 in my porting request and I should have said "Drillisch online" which is the company owning sim.de
Sorry if this has caused some mistake in the order!
Let me know if now this information helps 🙏
Best,
Aastha
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