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vor 8 Tagen
Hey @aastha_dave
thanks for your time. As discussed I will contact you tomorrow again and hopefully I have some new information for you.
Best regards
Sarah
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vor 7 Tagen
Good evening @aastha_dave
I'm sorry but I don't have any new information according to the date your mobile number is usable with up but I will stick to it and will come back to you.
Best regards
Sarah
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vor 7 Tagen
Hello,
Do you have an update now? It has been quite a few days. If it is not possible to port I'd like to know soon so I can port my number to some other provider because my contract with current provider ends over the next week
Thanks,
Aastha
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vor 3 Tagen
Hello@Carolin L.
I am unable to identify myself with selfie/video ident. When I click the link in the email I got, it opens a browser window saying start identification. But when I click "start identification" nothing happens. I called customer service and they said took my all personal details saying they would send me a new email within an hour. It's been 3 hours and no new email. What's going on? How do I proceed?
Best,
Aastha
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von
vor 2 Tagen
Hallo,
I was able to complete the video ident.
Do you have an update for me about my porting request?
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vor 2 Tagen
Thank you very much for getting back to me, @aastha_dave.
Unfortunately, I wasn’t able to reach you by phone just now.
Our number porting department received feedback from 1&1 that your phone number is unknown to them.
This means that we tried to process the porting with the wrong provider. That is also why we haven’t received a porting date yet.
I’ve just sent you an SMS
You should have received a document from your provider regarding the 30-day release of your phone number. Among other things, it contains the provider code, your first and last name, your date of birth, and your phone number.
Could you please send me this document via the link in the SMS?
I’ll be happy to forward it to our number porting department so they can process the request again.
Thank you so much!
Kind regards
Caro
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