New Telekom Contract, Cannot Receive SMS Messages

vor einem Jahr

Hello,

 

I activated my new SIM card yesterday for my new contract with Telekom, and I am unable to receive SMS messages. My husband has an android phone, and I have an iPhone, and I am not able to receive texts from him.

When dialing ‘*223#’, I get an error message saying ‘Error performing request, unknown error’.


Can someone please help me with this? 

224

31

    • vor einem Jahr

      McKenzie McMullan

      Can someone please help me with this?

      Can someone please help me with this?
      McKenzie McMullan
      Can someone please help me with this?

      Apple, hopefully -> If you can't send or receive messages on your iPhone or iPad - Apple Support

       

      First thing to check would be if you have MMS switched on.

       

      Good luck!

      Thomas

      0

    • vor einem Jahr

      Hi @McKenzie McMullan

      Are you sure it was SMS and not RCS Chat?
      This doesn't work on the iPhone. 

       

      2

      Antwort

      von

      vor einem Jahr

      Hey there @McKenzie McMullan,

       

      thanks for reaching out to us. I'm sorry that something is not working well.

      What about the suggested help by @teezeh and @→Mataimaki← ?

       Are you sure that we're talking about SMS?

       

      Regards

       

      Sarah D.

      Antwort

      von

      vor einem Jahr

      Hello,

       

      Unfortunately nothing in the instructions from Apple have worked, and I’m unfamiliar with RCS chat…however I just came from a different provider and was using this same phone and phone number just days ago and we were able to text just fine. 

      Uneingeloggter Nutzer

      Antwort

      von

    • vor einem Jahr

      @McKenzie McMullan 

       

      https://www.handyhase.de/magazin/sms-mitteilungszentrale/ 

      But have you also used the new SIM?

      Are you directly with Telekom or with Freenet?

      23

      Antwort

      von

      vor einem Jahr

      Hello,

       

      I am using an iPhone 13 Pro Max, and it is currently up to date with iOS 17.4.1.

      Antwort

      von

      vor einem Jahr

      McKenzie McMullan

      I am using an iPhone 13 Pro Max, and it is currently up to date with iOS 17.4.1.

      I am using an iPhone 13 Pro Max, and it is currently up to date with iOS 17.4.1.
      McKenzie McMullan
      I am using an iPhone 13 Pro Max, and it is currently up to date with iOS 17.4.1.

      @Finn A. / @Sarah D. 

      Antwort

      von

      vor einem Jahr

      Thanks for your feedback, @McKenzie McMullan 

       

      Another question: Do you have the problem just with the number of your husband? 

      Can you check, if you could receive sms from other people, please. 

       

      Kind regards

      Carolin L. 

      Uneingeloggter Nutzer

      Antwort

      von

    • vor einem Jahr

      @Carolin L. 

      Carolin L.

      Thanks for your feedback, @→Mataimaki←

      Thanks for your feedback, @→Mataimaki←
      Carolin L.
      Thanks for your feedback, @→Mataimaki←

      du meinst bestimmt @McKenzie McMullan 

      1

      Antwort

      von

      vor einem Jahr

      Korrekt, danke dir für den Hinweis, @→Mataimaki←  😎

       

      Freundliche Grüße 

      Carolin L. 

      Uneingeloggter Nutzer

      Antwort

      von

    • vor 3 Monaten

      Hi @McKenzie McMullan  

      worked for me 
      If you want to know on which device the service is currently activated, please enter *221# and press the call button.

      If you want to switch the function from one device to another, enter *222# on the device you want to activate and then press the call button .

      0

    Uneingeloggter Nutzer

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