Prepaid Top Up Fail

Question

Dear Sir or Madam,

I topped up 30 euros (one-time top up) using the MeinMagenta app, the payment method was VISA, the bank showed a successful debit, but the app internally showed an error (I forget the error code, but it definitely showed an error ) and the balance did not increase.

Could you please help me with this?

thanks

мαтαıмακı · Accepted Answer

@zyfy2023

The pre-authorization must first go through, only then is it booked as a credit.
Means Visa has to release it first.
Since I don't use prepaid, I have no experience with it.
But I also use a credit card and know this procedure with some providers.

It can last until Monday if this happened on Saturday or today with the charge.

мαтαıмακı · Answer

Hi @zyfy2023 Did you also receive an SMS?If not, the booking was not made.And with Visa, was there really a successful debit?Or rather, a prebooked debit.

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