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Prepaid Top Up Fail

3 years ago

Dear Sir or Madam,

 

I topped up 30 euros (one-time top up) using the MeinMagenta app, the payment method was VISA, the bank showed a successful debit, but the app internally showed an error (I forget the error code, but it definitely showed an error ) and the balance did not increase.

 

Could you please help me with this?

 

thanks

378

0

5

    • Accepted Solution

      accepted by

      3 years ago

      @zyfy2023 

      The pre-authorization must first go through, only then is it booked as a credit.
      Means Visa has to release it first.
      Since I don't use prepaid, I have no experience with it.
      But I also use a credit card and know this procedure with some providers.

      It can last until Monday if this happened on Saturday or today with the charge.

       

      0

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