Telekom Prepaid topup problem - (Zahlung Erfolgreich, Lieferung Fehler)

vor 5 Jahren

Hello,

 

I have added 25€ credit to my prepaid card. However, it did not transfer to account even though the money is taken from my bank account.

In the top up history, this is written:

Zahlung: Erfolgreich

Lieferung: Fehler

What should I do?

256

1

  • vor 5 Jahren

    Hello and good evening, @mrtlpsln.

    What is the current standing?
    We had a system fault.
    But you should have got the amount refunded meanwhile again.
    Can you confirm it?

    Kind regards
    Carolin K.

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