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Telekom Prepaid topup problem - (Zahlung Erfolgreich, Lieferung Fehler)

6 years ago

Hello,

 

I have added 25€ credit to my prepaid card. However, it did not transfer to account even though the money is taken from my bank account.

In the top up history, this is written:

Zahlung: Erfolgreich

Lieferung: Fehler

What should I do?

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    • 6 years ago

      Hello and good evening, @mrtlpsln.

      What is the current standing?
      We had a system fault.
      But you should have got the amount refunded meanwhile again.
      Can you confirm it?

      Kind regards
      Carolin K.

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