Telekom Prepaid topup problem

Question

Hello,

I have added 25€ credit to my prepaid card. However, it did not transfer to account even though the money is taken from my bank account.

In the top up history, this is written:

Zahlung: Erfolgreich

Lieferung: Fehler

What should I do?

Carolin L. · Answer

Hello and good evening, @mrtlpsln.What is the current standing?We had a system fault.But you should have got the amount refunded meanwhile again.Can you confirm it?Kind regardsCarolin K.

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