Solved
Prepaid Top Up Fail
2 years ago
Dear Sir or Madam,
I topped up 30 euros (one-time top up) using the MeinMagenta app, the payment method was VISA, the bank showed a successful debit, but the app internally showed an error (I forget the error code, but it definitely showed an error ) and the balance did not increase.
Could you please help me with this?
thanks
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2 years ago
Hi @zyfy2023
Did you also receive an SMS?
If not, the booking was not made.
And with Visa, was there really a successful debit?
Or rather, a prebooked debit.
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2 years ago
Hello @→Mataimaki← .
Thanks for your reply. I didn't receive the SMS, and I checked the Visa, there is a pre-authorisation 30 euros to Telekom Prepaid Auflad Bonn. Have you also met this problem before?
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2 years ago
@zyfy2023
The pre-authorization must first go through, only then is it booked as a credit.
Means Visa has to release it first.
Since I don't use prepaid, I have no experience with it.
But I also use a credit card and know this procedure with some providers.
It can last until Monday if this happened on Saturday or today with the charge.
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2 years ago
@→Mataimaki←
I understand much better now. Thank you very much for your help!
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2 years ago
@zyfy2023
The pre-authorization must first go through, only then is it booked as a credit.
Means Visa has to release it first.
Since I don't use prepaid, I have no experience with it.
But I also use a credit card and know this procedure with some providers.
It can last until Monday if this happened on Saturday or today with the charge.
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