Switch from Business Contract to Normal Prepaid

vor 24 Tagen

Hello,

I am currently using a Business Unlimited contract for my mobile phone, and the contract will expire in about 30 days.

I would like to change to a prepaid contract, non-business account. Is this possible? What do I need to do? 

Thank you! 

Hinweis

Dieser Beitrag wurde von Waage1969 am 21.02.2026 13:29 eskaliert.

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vor 5 Tagen

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    • vor 23 Tagen

      Hey @McKenzie McMullan ,

       

      it is possible to convert a business mobile contract into a prepaid contract. This change can be made at the end of the minimum contract period. Since there is currently no one available who could authenticate you by phone in English, please let me know when you are best reachable tomorrow. Alternatively, you can contact the service hotline for business customers in the meantime. You can reach them at 0800 330 2828.

       

      Best regards

      Mario Sa.

      8

      von

      vor 7 Tagen

      @Mario Sa. I did not receive a call last week on Thursday. 

      I am available again this week on Thursday between 10:30-11:30 CET, between 13:00-14:30 CET, and between 15:00-16:00 CET.

      I am also available on Friday between 13:00-14:00 CET, or anytime after 15:00 CET. 

      Thank you. 

      von

      vor 7 Tagen

      Hello @McKenzie McMullan,

       

      I will call you on Thursday around 11 AM to go through this with you. 🙂

       

      Kind regards

       

      Cem

      von

      vor 5 Tagen

      Thank you for your time @McKenzie McMullan,

      I am glad we could solve your request so quickly. 🙂

      Best regards

      Cem

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