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Switch from postpaid to prepaid

3 days ago

I checked the portal and couldn't find any way t switch my postpaid plan to prepaid. my contract is ending next month (less than 30 days) and I wish to keep my current number (E-sim) with telekom prepaid. how may I do this?

Thanks in advance.

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3 days ago

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    • Official Solution

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      3 days ago

      Thank you very much for your time and the very pleasant phone call. @Nemesix.

       

      As requested, your contract will be switched to the Prepaid M plan on May 5. You can then top up your credit either via the Mein Magenta app or through other available methods.

      Once the plan has been paid with sufficient credit, the option will be activated.

       

      If there’s anything else, please feel free to get in touch with me again!

       

      Kind regards 

      Caro 

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      from

      3 days ago

      Thank you so much for but he kind assistance and quick solution provided. 

      have a nice evening 

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