‎Switching from postpaid to prepaid | Telekom hilft Community

Switching from postpaid to prepaid

vor 3 Stunden

Hello,

I would like to switch from a MagentaMobil Young contract that started in 2021. I thought the contract would automatically end in September as it originally stated, but it has continued to renew month to month. I considered leaving it but would rather prepay monthly as I never use all of the data I currently pay for.

How do I go about cancelling this and switching to Telekom prepaid? And will I be able to keep my mobile number and SIM card?

Thanks in advance!

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vor 3 Stunden
It is about a tariff change from postpaid to prepaid, SIM and phone number remain unchanged.

Do NOT order a prepaid contract with the idea to port the number from the existing postpaid contract, this is not supported.

It has to be a simple tariff change.

Provided you have stated your reachability a Telekom teamie will get in touch with you and you can sort it out / order the tariff change that will take place withing short time frame.
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