Switch from postpaid to prepaid

1 day ago

I am currently on postpaid service (no term contract). I would like to switch to a prepaid plan and retain my current mobile number. Could you please advise me on the best way to proceed with this request? I'd need help in English. Thank you in advance for your assistance.

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    • 1 day ago

      It' a tariff change.

      Possible after thhe minimum duration of your existing contract.

      Check in advance which prepaid tariff fits your needs,

      no multi-SIM with prepaid...

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    • 16 hours ago

      Hi @Mo Z ,

      Thanks for your message here in our forum. We're glad you found your way to us! 😊

      If the end of your contract’s binding period has already been reached, we can switch you to a prepaid tariff. Of course, your phone number will stay the same. ✅

      If the binding period hasn’t ended yet, a one-time fee may apply. 📱

       

      We’d be happy to go through your options together.

      Please add a phone number to your profile and let us know when you would be available for a call.
      We’ll then be happy to get in touch with you! 🎉

       

      Best regards
      Luke

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      14 hours ago

      @Mo Z
      Thanks for your reply. Unfortunately I wasn't able to reach you. I guess an exact timeframe would work better for us. When are you available today? 😊

      Warm Regards
      Luke

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      8 hours ago

      Hi Luke, Sorry I missed your call earlier. Could we have the call on Oct 6 at 3pm? 

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      8 hours ago

      Thank you for your feedback, @Mo Z .

       

      I have scheduled your request.
      Until then, I wish you a pleasant and relaxing week.

       

      Kind regards

      Caro 

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