Switch from postpaid to prepaid

vor 21 Tagen

I am currently on postpaid service (no term contract). I would like to switch to a prepaid plan and retain my current mobile number. Could you please advise me on the best way to proceed with this request? I'd need help in English. Thank you in advance for your assistance.

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    • vor 21 Tagen

      It' a tariff change.

      Possible after thhe minimum duration of your existing contract.

      Check in advance which prepaid tariff fits your needs,

      no multi-SIM with prepaid...

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    • vor 21 Tagen

      Hi @Mo Z ,

      Thanks for your message here in our forum. We're glad you found your way to us! 😊

      If the end of your contract’s binding period has already been reached, we can switch you to a prepaid tariff. Of course, your phone number will stay the same. ✅

      If the binding period hasn’t ended yet, a one-time fee may apply. 📱

       

      We’d be happy to go through your options together.

      Please add a phone number to your profile and let us know when you would be available for a call.
      We’ll then be happy to get in touch with you! 🎉

       

      Best regards
      Luke

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      vor 14 Tagen

      @Mo Z

      Thanks again for the friendly call and your patience. 😊

      You should be able to use the data included in your contract within the next few minutes, once the refund has been processed. ✅

      As promised, here is the link where you can check your recharge history: https://www.telekom.de/mein-magenta-kundencenter/guthaben-aufladen/historie

      Otherwise, the navigation should be as follows: Prepaid Aufladen > Historie (in German). 😊

      Best regards

      Luke

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      vor 14 Tagen

      Hi @Luke B. thanks for the link. I confirm that everything is working now. Thank you so much for the kind help again!

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      vor 13 Tagen

      @Mo Z
      Glad I could help. 🎉

      If you might have any further questions don't hesitate to contact us again. 😊

      All the best
      Luke

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