Switch from postpaid to prepaid
vor 21 Tagen
I am currently on postpaid service (no term contract). I would like to switch to a prepaid plan and retain my current mobile number. Could you please advise me on the best way to proceed with this request? I'd need help in English. Thank you in advance for your assistance.
33
0
13
Das könnte Ihnen auch weiterhelfen
vor 9 Monaten
86
0
1
Gelöst
418
0
2
vor 4 Monaten
28
0
2
Gelöst
452
0
4
Beliebte Tags letzte 7 Tage
Das könnte Sie auch interessieren
Kaufberatung anfragen
Füllen Sie schnell und unkompliziert unser Online-Kontaktformular aus, damit wir sie zeitnah persönlich beraten können.
Angebote anzeigen
Informieren Sie sich über unsere aktuellen Mobilfunk-Angebote.
vor 21 Tagen
It' a tariff change.
Possible after thhe minimum duration of your existing contract.
Check in advance which prepaid tariff fits your needs,
no multi-SIM with prepaid...
0
0
vor 21 Tagen
Hi @Mo Z ,
Thanks for your message here in our forum. We're glad you found your way to us! 😊
If the end of your contract’s binding period has already been reached, we can switch you to a prepaid tariff. Of course, your phone number will stay the same. ✅
If the binding period hasn’t ended yet, a one-time fee may apply. 📱
We’d be happy to go through your options together.
Please add a phone number to your profile and let us know when you would be available for a call.
We’ll then be happy to get in touch with you! 🎉
Best regards
Luke
0
11
von
vor 14 Tagen
@Mo Z
Thanks again for the friendly call and your patience. 😊
You should be able to use the data included in your contract within the next few minutes, once the refund has been processed. ✅
As promised, here is the link where you can check your recharge history: https://www.telekom.de/mein-magenta-kundencenter/guthaben-aufladen/historie
Otherwise, the navigation should be as follows: Prepaid Aufladen > Historie (in German). 😊
Best regards
Luke
0
von
vor 14 Tagen
Hi @Luke B. thanks for the link. I confirm that everything is working now. Thank you so much for the kind help again!
0
von
vor 13 Tagen
@Mo Z
Glad I could help. 🎉
If you might have any further questions don't hesitate to contact us again. 😊
All the best
Luke
0
Uneingeloggter Nutzer
von
Uneingeloggter Nutzer
von