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vor 21 Tagen
It' a tariff change.
Possible after thhe minimum duration of your existing contract.
Check in advance which prepaid tariff fits your needs,
no multi-SIM with prepaid...
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vor 21 Tagen
Hi @Mo Z ,
Thanks for your message here in our forum. We're glad you found your way to us! 😊
If the end of your contract’s binding period has already been reached, we can switch you to a prepaid tariff. Of course, your phone number will stay the same. ✅
If the binding period hasn’t ended yet, a one-time fee may apply. 📱
We’d be happy to go through your options together.
Please add a phone number to your profile and let us know when you would be available for a call.
We’ll then be happy to get in touch with you! 🎉
Best regards
Luke
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vor 14 Tagen
@Mo Z
Thanks again for the friendly call and your patience. 😊
You should be able to use the data included in your contract within the next few minutes, once the refund has been processed. ✅
As promised, here is the link where you can check your recharge history: https://www.telekom.de/mein-magenta-kundencenter/guthaben-aufladen/historie
Otherwise, the navigation should be as follows: Prepaid Aufladen > Historie (in German). 😊
Best regards
Luke
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vor 14 Tagen
Hi @Luke B. thanks for the link. I confirm that everything is working now. Thank you so much for the kind help again!
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vor 13 Tagen
@Mo Z
Glad I could help. 🎉
If you might have any further questions don't hesitate to contact us again. 😊
All the best
Luke
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