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vor 8 Monaten
It' a tariff change.
Possible after thhe minimum duration of your existing contract.
Check in advance which prepaid tariff fits your needs,
no multi-SIM with prepaid...
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Thank you very much for your time and the very pleasant phone call. @Nemesix.
As requested, your contract will be switched to the Prepaid M plan on May 5. You can then top up your credit either via the Mein Magenta app or through other available methods.
Once the plan has been paid with sufficient credit, the option will be activated.
If there’s anything else, please feel free to get in touch with me again!
Kind regards
Caro
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vor 8 Monaten
Hi @Mo Z ,
Thanks for your message here in our forum. We're glad you found your way to us! 😊
If the end of your contract’s binding period has already been reached, we can switch you to a prepaid tariff. Of course, your phone number will stay the same. ✅
If the binding period hasn’t ended yet, a one-time fee may apply. 📱
We’d be happy to go through your options together.
Please add a phone number to your profile and let us know when you would be available for a call.
We’ll then be happy to get in touch with you! 🎉
Best regards
Luke
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vor 7 Monaten
@Mo Z
Thanks again for the friendly call and your patience. 😊
You should be able to use the data included in your contract within the next few minutes, once the refund has been processed. ✅
As promised, here is the link where you can check your recharge history: https://www.telekom.de/mein-magenta-kundencenter/guthaben-aufladen/historie
Otherwise, the navigation should be as follows: Prepaid Aufladen > Historie (in German). 😊
Best regards
Luke
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vor 7 Monaten
Hi @Luke B. thanks for the link. I confirm that everything is working now. Thank you so much for the kind help again!
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vor 7 Monaten
@Mo Z
Glad I could help. 🎉
If you might have any further questions don't hesitate to contact us again. 😊
All the best
Luke
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