Solved

Telekom Prepaid-Karte: Falsches Geburtsdatum hinterlegt

6 months ago

Hallo und guten Abend,

meine Frau hat eine ziemlich alte Telekom-Prepaid-Karte. Nach der Hochzeit hat sich nun der Nachname geändert. Leider können wir das nicht ändern, weil - aus welchem Grund auch immer - ein falsches Geburtsdatum hinterlegt ist. Im Telekom-Shop konnte ihr nicht geholfen werden. Dort hieß es, dass die Mitarbeitenden nicht an die Daten kommen, um etwas zu ändern. Der Link, den sie ihr dort gegeben haben, führte zum "Kontaktformular - Namensänderung". Leider war auch das nicht hilfreich, weil das hinterlegte Geburtsdatum nicht bekannt ist (s. Anhang).

Haben Sie eine Idee, wie wir an das hinterlegte Geburtsdatum kommen können?

Freundliche Grüße

Marco Koch

576

6

  • Accepted Solution

    accepted by

    6 months ago

    Guten Morgen,

    das Anliegen konnte nun doch im Telekom-Shop gelöst werden und hat sich somit erledigt.

    Viele Grüße

    MarKo66

    1

    Answer

    from

    6 months ago

    Hallo @MarKo66 ,

     

    vielen Dank für die Rückmeldung.

     

    Schön, dass es geklärt werden konnte.

    Einen schönen Samstag wünsche ich.

     

    Besten Gruß

    Natascha

    Unlogged in user

    Answer

    from

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