I tried signing up for Telekom Prepaid L plan. I wish to bring my number from another operator Fraenk at the end of the contract period there.
I see that I am unable to register the request online or via Telekom app due to an error in the form. At the "Contact Info" step, I select Passport for Document Type and India for Nationality and specify my passport number in the Document ID field.
My Indian passport number is only 8-digits but the form expects me to enter a 9 to 11 digit number. The field turns red and the form cannot be submitted.
I wish to know if online sign-up is possible or if I should visit a store? Any help/advise is greatly appreciated.
.webp)
Akzeptierte Lösung
akzeptiert von
vor 19 Tagen
Hello and welcome to the community, @Santosh !
Thank you so much for your post. I can see that you’ve already received a few helpful tips from the community.
The idea of visiting a shop in person is definitely a good one. I’m sharing a link to our Shop Finder below, where you can find the shop closest to you. The team there can also carry out the authentication process for you directly.
Please remember to bring your passport and your registration certificate (Meldebescheinigung) with you.
I wish you the best of luck and hope you have a lovely and relaxing day!
Kind regards
Caro
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